Privacy Policy

Our Privacy Policy
We take the privacy of its users very seriously. We are committed to safeguarding the privacy of our users while providing a personalised and valuable service. This privacy policy explains the data processing practices used on our website Busybeeparceldelivery.co.uk (“our Site”).
Busybeeparceldelivery.co.uk is committed to processing personal information about its customers in ways that comply with its legal and regulatory obligations, and to being clear with customers about what it does with their personal information.
This Policy explains how we use any personal information we may collect about you when you use our websites; or when you use or are a recipient of our services.
Personal information that Busybeeparceldelivery.co.uk may collect about you
Busybeeparceldelivery.co.uk may collect personal information which we receive when:
• you use our websites
• you use our services
• you contact us or
• you are a recipient of our services.
This may include information:
• which you provide where you
– complete one of our forms or receipts,
– contract with us.
– enter information on our website
– contact Busybeeparceldelivery directly in writing or by phone or;
• which is recorded on mail or parcels sent to you.
We may collect the following types of information:
• your name, address, email address, telephone number(s) and other contact details
• information required to provide you with a service, and details of our services that you have used
• your company’s name, your position in the company; the company’s address, company’s email address and telephone number
• your payment information such as credit or debit card details
• information collected through your use of Busybeeparceldelivery websites. Please see the
• details of any enquiry or complaint you make to Busybeeparceldelivery
• information about the mail or parcels sent to you via Busybeeparceldelivery services
• your information when signing for receipt of a parcel.
Why Busybeeparceldelivery collects personal information
Busybeeparceldeliver collects your personal information to:
• provide you with products and services that you may request from us or selected third parties
• provide other customers with products and services
• enhance or improve customers’ experience of our products and services and our websites
• improve and develop its services
• protect security e.g. to check your identity when you use our services
• develop and provide products and services, on its own and with third parties, for the purposes of identity verification and fraud prevention. Such products may be used to prevent and detect fraud against you, Busybeeparceldelivery and/or third parties
• meet its legal and regulatory obligations.
If you call any of our customer service telephone numbers, or use any of our services, we may record your call. These recordings are used for training and quality control to ensure that we continuously monitor and improve our customer service standards.
Busybeeparceldelivery collects personal information
Busybeeparceldelivery collects personal information:
• directly from customers: e.g. when a customer signs up to receive our services or registers on a Royal Mail Group website,
• from third parties who use our products and services e.g. information recorded on mail or parcels sent to you by a third party,
• from third parties e.g. when we acquire third party marketing lists or information from the electoral roll; get authorisation for a payment you make or when undertaking an identity check.
• when products or services are provided together with a business partner and the information is collected by the business partner in order for Busybeeparceldelivery to provide you with the product or service.
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Who sees the personal information that Busybeeparceldelivery.co.uk holds
Customers’ personal information may be provided to:
Busybeeparceldelivery
Selected third parties
• where customers have indicated they wish to receive information about products, services or promotions that may be of interest to them.
• where services are provided together with a business partner and it is necessary to disclose the information to them in order to provide the services
• for the prevention of fraud against Busybeeparceldelivery, third parties and customers
• for the purposes of identity verification
• to prevent money laundering
• where products and services are provided to third parties by Busybeeparceldelivery.co.uk e.g. for the purposes of identity verification and fraud prevention, and it is necessary to disclose information to them in order to provide the service
Other third parties (including the police, law enforcement agencies, credit reference and fraud prevention agencies and other bodies) to protect our or another person’s rights, property, or safety e.g.
• to exchange information to protect against fraud and to reduce payment risks
• in connection with the prevention and detection of crime.
Disclosures of personal information required by law
Busybeeparceldelivery may be required to disclose certain personal information because it is required by law or for the purposes of legal proceedings.
Transfers of personal information outside of the UK
Busybeeparceldelivery may need to transfer personal information about customers to third parties located outside the UK. If we do, we will ensure that information is protected to a level which meets the requirements of UK law.
Keeping personal information secure
Busybeeparceldelivery is committed to keeping customers’ personal information secure to protect it from being inappropriately or accidentally accessed, used, shared or destroyed, and against it being lost.
How long we keep personal information
Busybeeparceldelivery will only retain customers’ personal information for as long as it needs it to carry out a particular purpose or meet a particular obligation.
Keeping information personal accurate
Busybeeparceldelivery will ensure that personal information is kept accurate and up to date as far as is reasonably possible. However, Busybeeparceldelivery relies on customers to ensure that some of the information it holds about them is accurate and up-to-date. We encourage customers to inform Busybeeparceldelivery of any changes to their information (e.g. by updating your account details on Busybeeparceldelivery websites).
Access to personal information
Busybeeparceldelivery provides customers with access to their personal information and the opportunity to amend and update their details or preferences (including consent to receive marketing communications) in order to keep the information up-to-date and accurate.
Information provided through Busybeeparceldelivery.co.uk
• You can see the information you have provided to us through the registration process by accessing the ‘My Account’ section of the Busybeeparceldelivery website. You can also use this section to change or delete this information including any consent you have provided to receive marketing communications. To do so, click on ‘Change registration details’.
• Please note that there are some consents on this website that are specific to individual services. These will be identified to you when you sign up to those services. These are independent of the registration process and currently cannot be changed through the ‘My Account’ page.(My account page currently is not available)
Information provided through Busybeeparceldelivery.co.uk
• Account customers can see the information they have provided to us through the registration process by accessing the ‘My Profile’ section of the Busybeeparceldelivery website. You can also use this section to change this information including any consent you have provided to receive marketing communications.
Requesting a copy of your information
• You can request details of personal information Busybeeparceldelivery holds about you, including on our websites’ databases, by contacting our Information Rights Team See ‘How to contact us’.
• Requests must be made in writing and there is a £100 fee for each request. Proof of identification is required in order to protect your information. We also require sufficient details to be able locate your information. For example, dates and details of the websites, products or services that you have used. An optional application form may be provided to assist us in locating the information you require.
Marketing
A customer may allow Busybeeparceldelivery to provide them with information about products and services that Busybeeparceldelivery, or third parties Busybeeparceldelivery has selected, which may be of interest to them. Busybeeparceldelivery will only do this with customer consent.
Marketing preferences
You agree to receive marketing information
• from Busybeeparceldelivery about our products and services by choosing not to opt-out on your registration form for a Busybeeparceldelivery website or service.
• from Busybeeparceldelivery about its similar products and services where you provide your details in the course of purchase or negotiations for the purchase of a product or service.
• from third parties about their products and services by choosing to opt-in on your registration form for a Busybeeparceldelivery website or service.
The marketing channels used will, unless specifically stated otherwise, include all means of communicating with you, e.g. email, post, phone, SMS text message and other electronic means.
Changing your marketing preferences
You can change marketing preferences at any time through our Busybeeparceldelivery websites.
Marketing preferences provided through Busybeeparceldelivery
• You can change your preferences for receiving marketing communications through the ‘My Account’ section of the Busybeeparceldelivery.
Marketing preferences provided through Busybeeparceldelivery.co.uk
• Account customers can change their preferences through the ‘My Profile’ section of the Busybeeparceldelivery website.
If your information has been passed to third parties you may need to contact them if you change your mind in relation to their continued use of your information.
You can request changes to other marketing consents provided to Busybeeparceldelivery by writing to our Support Team (see ‘How to contact us’).
Cookies
Cookies are text files placed on your computer when you use a website. For details of Cookies used by Busybeeparceldelivery websites, including targeting or advertising cookies, please refer to the Cookies Policy on our websites, including:
Busybeeparceldelivery.co.uk
Links to other websites
Busybeeparceldelivery websites may include links to other sites. We will make every effort to provide links to high quality, reputable sites but are not responsible for their privacy practices, site content, or the services they offer.
Changes to our privacy policy
We will keep our privacy policy under regular review and will place any updates on this webpage. This privacy policy was last updated November 2014.
How to contact us
Customers with queries or complaints relating to products or services provided by Busybeeparceldelivery can contact Busybeeparceldelivery Customer Services for assistance:
Busybeeparceldelivery.co.uk/contact-us/
Customers with queries or complaints relating to products or services provided by Busybeeparceldelivery can contact Busybeeparceldelivery Customer Services for assistance:
Busybeeparceldelivery.co.uk/contact-us/
For requests, complaints or queries relating to the use of your personal information please contact our Team. To contact the team please email us
Busybeeparceldelivery.co.uk/contact-us/