FAQs

Frequently Asked Questions

My parcel has not been delivered

You can check on the status of your parcel by entering your tracking number into the ‘Track a Parcel’ tool.

You can find your parcel number on the order confirmation that was emailed to you or by logging in to your account.

Please allow up to 2 working days for your parcel to be delivered to a standard UK address and 5 working days to remote areas such as the Highlands, Islands of Scotland, Isle of Man and Isle of White.

My Parcel has not been collected

Your courier will automatically make three attempts to collect your parcel, usually on consecutive days, before marking your parcel as ‘no longer required’. If you have missed the first attempt, they will leave a card notifying you of the next collection date.

In most cases, your courier will also leave a contact number so you can get in touch directly to reschedule your collection at no extra charge. If you have any queries regarding your parcel collection, please contact us.

Rescheduling my parcel delivery

Your courier will automatically make three attempts to deliver your parcel, usually on consecutive days, before returning the parcel to the depot to await further instructions. If you have missed the first attempt, they will leave a card notifying you of the next delivery date.

In most cases, your courier will also leave a contact number so you can get in touch directly to reschedule your delivery at no extra charge.

Submitting a claim

If your parcel has been lost, damaged or stolen in transit please contact us to submit your claim. To ensure that your claim is resolved quickly and efficiently, please provide the tracking number and recipient postcode or any relevant dates or images. We will not compensate any items that are prohibited from entering the network. Please note that we can only assist with claims made by the sender of the parcel. If you are the recipient, please contact the sender notifying them of your issue.

Should I retain the damaged item that I wish to claim for?

Yes. The item may be required for inspection or salvage.

Liability of signing for a parcel?

Once a parcel is signed for ‘in good condition’, its contents can’t be claimed for.

What is maximum parcel size?

Parcelforce can carry parcels that weight up to 30kg and measurement up to 100cm in length.

The maximum size and weight limits for sending items within the UK are as follows:

Maximum weight:                                       30kg

Maximum length:                                        1.5 metres

Maximum combined length and girth         3 metres

There is no maximum multiple-item consignment weight limit for any UK service.

Our express48large service allows for the following size and weight restrictions:

Individual parcel limit 30kg with no limit for multi-item consignments

Maximum parcel length 2.5m and 5m maximum length and girth combined.

Why will the online ordering service not accept my postcode?

All off shore islands and remote areas cannot be sent on a next day delivery service. These areas must send items using our offshore island service. If you are unsure about your area please contact customer services.

What happens if I send more parcels than declared online?

You must inform us within 24 hours. Failure to do so will result in charges of £30.00 + VAT per parcel.

What happens if I send a parcel over 30kg in weight?

You are liable to surcharges on this extra weight. These items may cause considerable delay and/or damage to both yours and other people’s parcels.

How do I calculate the volume size of my parcel?

Please key your dimensions into our volume calculator on our home page.

What are the item/product restrictions of the busybeeparceldelivery.co.uk service?

We will not accept the following items for carriage on busybeeparceldelivery.co.uk service: livestock, glass, ceramics, perishable goods, liquids, hazardous goods, explosives or dangerous goods. Please refer to our terms and conditions of carriage

Will a package be delivered if there is nobody to accept it?

Deliveries only take place if a signature is available. This is why we are unable to deliver to a P O Box address. If there is nobody to receive the item the driver will leave a card and return the parcel to the local depot. Please contact us to re-arrange.